|Due By (Pacific Time)||12/15/2016 12:00 am|
NOTE: You must include the question prior to each question – and since each question has multiple parts, each individual part (26) needs to have a question preceding the corresponding answers – to not do this will result in a full grade reduction. Must be typed and pages stapled together. Clarity, specificity and evidence of critical thinking is essential.
Remember: your goal is to demonstrate the breadth and depth of your knowledge on the topics below.
8. (12 points) A) Define cultural intelligence (CQ) as an overall construct and then each the four major sub-dimensions and how each are defined; B) what are several important expatriate-related outcomes of cultural intelligence; C) Discuss at least one way a person can use to increase each of their 4 dimensions of CQ.
9. ( 25 points) U.S. Researcher at Meeting Case Scenario.
Mark Harris, Ph.D. just arrived in London from the U.S. for a two day meeting. He is an Associate Director and senior research scientist in the U.S. operations at a large Japanese healthcare company and he is representing his U.S. product development department at the company’s important annual research development meeting where global product development priorities are discussed for the coming year and decisions made on the allocation of resources for these products. The plan was for him to attend the meeting with his department head, but at the last moment she became ill and was unable to travel, so Mark will be representing the U.S. operation alone. Chaired by the Japanese Senior V.P. of Global Research, twenty-five people are attending this meeting from the major product development operations in Asia (including 2 research directors and 4 very senior-level finance and general managers from Japan, 2 research directors from China and 1 from India), Latin America (5 research directors from Brazil, Argentina, Mexico, and Chile), Europe (8 managers from UK, Germany, Sweden, France, and Spain) and from Canada (2 research directors). The objective of this meeting is to ultimately determine how company resources will be allocated to specific global research projects in the coming year.
Mark has been asked by U.S, management to communicate to the group the importance of continuing work on a specific and unique product line that the U.S. development team and U.S. senior management believes has great potential in the U.S., even though the other regions have not tended to express support for it during the past year.
Over the past two decades, the U.S. operation has had the majority of company worldwide sales and has been the most profitable, although over the past few years sales in other regions, especially Europe and Asia have grown faster, and to the point that together, they will soon equal or surpass the sales of the United States. At the same time profit margins in the U.S. have begun to decline. U.S. management and especially Mark’s research group are convinced this new development project will keep the U.S. as the company’s largest and most profitable operation.
As Mark finished his notes the evening before the meeting was to begin. He decided to not leave things to chance and that he would take the first opportunity in the morning to make it clear to everyone at the meeting that the U.S. development team was excited about their new product development project and that it was critical that the significant global resources necessary to continue this project be allocated to the U.S. especially since the U.S. was the biggest single healthcare market in the world and, therefore, had the most sales and profit potential. He also wanted to make it clear that once the product was successful in the U.S., the rest of the company’s operations would benefit as each of the other countries would want to have the product as well once they saw the U.S. market acceptance of it.
Questions: (completely develop/explain your answers)
A) What do you see as the potential major challenges (cultural and non-cultural) facing
Mark at this meeting - and explain why you feel each is a challenge?
B) What do you see to be the potential strengths in Mark’s strategy?
C) What do you see as the potential weaknesses in Mark’s strategy?
D) What specific things do you think Mark should do? (Be specific and put suggested actions in order they should occur)
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