Project #161831 - Six Rights of the Consumer

Business Tutors

Subject Business
Due By (Pacific Time) 01/02/2017 11:59 pm

Six Rights of the Consumer

  • Research and describe the six rights of the consumer.  Provide a detailed analysis of each right and illustrate the importance.

The requirements below must be met for your paper to be accepted and graded:

  • Write  750 words, using Microsoft Word in APA style, see example below.
  • Use font size 12 and 1” margins.
  • Include cover page and reference page.
  • At least 80% of your paper must be original content/writing.
  • No more than 20% of your content/information may come from references.
  • Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
  • Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.  

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Consumer Protection Laws

Federal and state consumer protection laws exist to give protection against many forms of fraud and unfair business practices.


Consumer Protection Laws and Responsibilities of Consumers

During this lecture, we will be discussing the importance of consumer protection laws as well as what the responsibilities of consumers are.

Let’s begin with a discussion on consumer protection laws. Consumer protection laws were designed to prevent businesses from engaging in fraudulent and/or unfair business practices, as well as from having an unfair advantage over their competitors. Simply stated, the idea behind the consumer protection laws is to protect consumers from unfair business practices.

When we, as consumers, buy a product or service, we do not have absolute assurance that the product or service is safe and of good quality, so we are justifiably concerned about getting scammed, especially when we have experienced poor customer service while trying to return a defective product. Smart businesses understand that consumers will purchase their products if they feel they can trust the business. Bottom line is that we, as consumers, not only will trust a business if their product is safe and of good quality, also the assurance of safety and quality in the form of good customer service and an iron-clad warranty.

According to, a few of examples of consumer protection laws are:

  • Consumer Product Safety Act – Sets safety standards and recalls for products that present unreasonable or substantial risks of injury or death to consumers.
  • Magnuson-Moss Warranty Act - requires manufacturers and sellers to explain warranty coverage, terms and exclusions
  • Fair Credit Reporting Act – Ensures accuracy, fairness, and the privacy of personal information assembled by Credit Reporting Agencies

The last topic we will be discussing are the responsibilities that consumers have. We all know that there cannot be rights without certain responsibilities attached to them. While we, as consumers, are protected as discussed above, we also have responsibilities that go along with each of those rights. Below we will briefly discuss a few of our responsibilities.

Consumer Responsibilities:

  • Responsibility to be informed: we are reasonably expected to protect ourselves from being easily deceived and inform ourselves before we purchase the good or service.
  • Responsibility to keep proof of purchase: we are reasonably expected to obtain and keep proof of our purchases and all documents relating to our purchase of good or services.
  • Responsibility to be reasonable if claim is filed: if we feel a claim needs to be made and we feel we are entitled to compensation, we are reasonably expected to keep the claim in line with the damages suffered.
  • Responsibility to use product/service properly: we are reasonably expected to use the product or service properly


Area, P. (n.d.). Consumer Protection Laws - Consumer Lawyers and Legal Information - Retrieved March 9, 2012, from

Six Consumer Rights

During this lecture, we will be discussing the six consumer rights.

Let’s first talk about a brief history of consumer rights and what they are.

Until approximately 1950, consumer rights did not exist. If they had an issue with a product they purchased from a business they had no one to complain to. At that point there was very little they could do if they were victims of faulty or defective products, as well as misleading or deceptive advertising practices. It was at this point that the consumerism movement began to become popular with middle-class Americans that felt consumers had a right to be treated fair by businesses they purchased products and/or services from.

It wasn’t until 1962 when President Kennedy announced creation of four very basic consumer rights which he called The Consumer Bill of Rights during a speech he gave to Congress. They were the right to safety, the right to be informed, the right to choose, and the right to be heard. Then in 1985, the UN finally backed the concept of consumer rights and created an additional four consumer rights which were the right to satisfaction of basic needs, the right to redress, right to a healthy environment, and the right to consumer education. We will discuss six of the eight consumer rights below.

Six Consumer Rights

  • The right to be heard - Anyone involved with the manufacturing, distributing or sale of a product must listen to the consumer when they complain.
  • The right to safety – Protection of consumers against any danger or flaws in the products or service they purchase.
  • The right to be informed - Consumers must be given any information they request about a product or service they purchase.
  • The right to choose - Consumers should be given a variety of product and services options to choose from which encourages competition and prevents monopolies.
  • The right to a healthy environment – Consumers have the right to live and work in a healthy environment.
  • The right to satisfaction of basic needs – Consumers have the right to essential goods and services such as healthcare, education and public utilities.



Rogge, R. (n.d.). Six Rights of the Consumer |How to Videos, Articles & More - Discover the expert in you. | Retrieved March 11, 2012, from


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