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Six Rights of the Consumer
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Basic Consumer Rights
Get to Know Your Basic Consumer Rights: How Do They Work for You?
Responsibilities of Consumers
Consumer rights and responsibilities are inseparable. Each consumer right is paired with its corresponding responsibility to demonstrate that as consumers without partnership between Rights & Responsibilities, we cannot operate efficiently.
Consumer Protection Laws
Federal and state consumer protection laws exist to give protection against many forms of fraud and unfair business practices.
Consumer Protection Laws and Responsibilities of Consumers
During this lecture, we will be discussing the importance of consumer protection laws as well as what the responsibilities of consumers are.
Let’s begin with a discussion on consumer protection laws. Consumer protection laws were designed to prevent businesses from engaging in fraudulent and/or unfair business practices, as well as from having an unfair advantage over their competitors. Simply stated, the idea behind the consumer protection laws is to protect consumers from unfair business practices.
When we, as consumers, buy a product or service, we do not have absolute assurance that the product or service is safe and of good quality, so we are justifiably concerned about getting scammed, especially when we have experienced poor customer service while trying to return a defective product. Smart businesses understand that consumers will purchase their products if they feel they can trust the business. Bottom line is that we, as consumers, not only will trust a business if their product is safe and of good quality, also the assurance of safety and quality in the form of good customer service and an iron-clad warranty.
According to lawyers.com, a few of examples of consumer protection laws are:
The last topic we will be discussing are the responsibilities that consumers have. We all know that there cannot be rights without certain responsibilities attached to them. While we, as consumers, are protected as discussed above, we also have responsibilities that go along with each of those rights. Below we will briefly discuss a few of our responsibilities.
Area, P. (n.d.). Consumer Protection Laws - Consumer Lawyers and Legal Information - Lawyers.com. Retrieved March 9, 2012, from http://consumer-law.lawyers.com/consumer-fraud/Consumer-Protection-Laws
Six Consumer Rights
During this lecture, we will be discussing the six consumer rights.
Let’s first talk about a brief history of consumer rights and what they are.
Until approximately 1950, consumer rights did not exist. If they had an issue with a product they purchased from a business they had no one to complain to. At that point there was very little they could do if they were victims of faulty or defective products, as well as misleading or deceptive advertising practices. It was at this point that the consumerism movement began to become popular with middle-class Americans that felt consumers had a right to be treated fair by businesses they purchased products and/or services from.
It wasn’t until 1962 when President Kennedy announced creation of four very basic consumer rights which he called The Consumer Bill of Rights during a speech he gave to Congress. They were the right to safety, the right to be informed, the right to choose, and the right to be heard. Then in 1985, the UN finally backed the concept of consumer rights and created an additional four consumer rights which were the right to satisfaction of basic needs, the right to redress, right to a healthy environment, and the right to consumer education. We will discuss six of the eight consumer rights below.
Six Consumer Rights
Rogge, R. (n.d.). Six Rights of the Consumer |How to Videos, Articles & More - Discover the expert in you. | eHow.com. Retrieved March 11, 2012, from http://www.ehow.com/list_7592450_six-rights-consumer.html
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