Project #162596 - Training and Development

Business Tutors

Subject Business
Due By (Pacific Time) 01/12/2017 08:00 am

QUESTION 1.

A major influence on job performance is motivation. There are several theories explaining the concept of motivation (expectancy theory, ERG theory, reinforcement theory, etc.). Select one of the following three scenarios to use as a framework for your discussion. In your post, apply a specific motivational theory to one of the three scenarios. Complete an analysis of the motivational theory using the scenario as a framework for your discussion.

Scenario A 
You are a manager at a manufacturing plant forced to reduce 25% of its workforce due to budget constraints caused in part by the increased prices of a raw material. The vast majority of the tasks once performed by employees are now outsourced to India. Consequently, your remaining workforce has suffered a significant lack of motivation. It is your task to move the remaining team forward under the current circumstances ensuring weekly quotas are reached and none of the production numbers suffer.

Scenario B
You are a call center representative working at a mortgage company struggling to keep up with the increased regulations and compliance guidelines imposed to better control this industry. Recently, a junior level manager was promoted to a Vice President (VP) position, much to the surprise of all the employees. The employee perception was that the promotion was unfair and that the chosen candidate lacks the experience and the “people skills” required to excel in the new role. The first few emails from the newly promoted VP set the stage for a less flexible, “numbers driven” environment, potentially negatively impacting employees’ work-life balance. You desperately need this job as a single parent raising three kids.

Scenario C
You have been employed at the same company for 20 years. You have come to terms with the fact that you have no promotional opportunities here and you are at a “dead end job.” You contemplated changing jobs a few times in the last few years, but some of the reasons you stay include a manageable work load, flexible work hours, friendly co-workers, and a supportive upper management team. Yet, you are not motivated to go above and beyond the expectations identified for your position and job description.

Your initial post should be at least 250 words. Use this week’s lecture and the course text as a foundation for your initial post. Incorporate the following article into your discussion: The Top 9 Things That Ultimately Motivate Employees to Achieve.

QUESTION 2.

Review the Training in Action 1-3 scenario titled, “Training Needs in the Student Registration Office” in Chapter 1 of the Blanchard and Thacker (2013) text. Assume that you were hired to develop a training program for the Customer Service Representatives (CSRs) as described in the scenario. Identify four of the most important KSAs (Knowledge, Skills, and Attitudes) a training program for the CSRs must address and include your reasoning for selecting these. Discuss the specific activities to be performed in the five phases of the training process model: Analysis Phase, Design Phase, Development Phase, Implementation Phase, and Evaluation Phase.

Use this week’s lecture as a foundation for your initial post. Incorporate into your discussion the transfer of training concepts from the Jaidev and Chirayath (2012) article with an emphasis on pre-training, during-training, and post-training activities. Utilize concepts from the Develop a Training Plan video and the Blanchard and Thacker (2013) text in your discussion. Your initial post should be at least 250 words.

QUESTION 3.

 Read the following scenario:

A manager says, “We need a training course on time management. We have 30 field representatives coming in for a conference next week and only 20% of them are actually meeting their goals. This is disappointing because they had the training four months ago but still have not met their overall goals in sales and customer service. I want you to give them a half-day training on time management.”

Provide a detailed description of how you would respond to and proceed in this situation. In your post, respond to the following questions:

  • What is the purpose of a training needs analysis (TNA)?
  • How do you determine when needs analysis should be conducted?
  • Is it always necessary to conduct a TNA?
  • What methods and tools would you use to help this manager?

Your initial post should be at least 250 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.

QUESTION 4.

Discuss the differences between, and the relationship among, the following levels of analysis: organizational analysis, operational analysis, and person analysis. Do more than provide a basic definition. Generate at least two important questions to ask when conducting each level of analysis. Identify at least two techniques, sources of data, or methods to collect data for each level.

Your initial post should be at least 250 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.

QUESTION 5.

For this discussion, imagine that you are designing a 4-hour leadership development training session. Identify specific learning objectives for your training session. Conduct an Internet search to identify the types of games and business simulations that are available. Select one game or business simulation appropriate for your audience and learning objectives. Provide a brief description, detailed rationale, and thorough analysis of the game or business simulation as it pertains to your specific audience and learning objectives. Do not simply cut and paste from the Internet source.

Your initial post should be at least 250 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.

QUESTION 6.

Consider your best workplace learning experience. Describe the training delivery method(s) used and identify the factors that contributed to making it an effective workplace learning experience. Then, consider your worst workplace learning experience. Describe the training delivery method(s) used and identify the factors that contributed to making it an ineffective workplace learning experience. Discuss what you would suggest to make each workplace learning experience more effective.

 

Your initial post should be at least 250 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.

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