|Due By (Pacific Time)
||11/11/2017 10:00 am
Your role: your the Executive Housekeeper of a5-star, luxury hotel and it's your responsibility to respond to guests' situations related to housekeeping. How would you respond to the scenarios below? Please answer both scenarios.
Scenario #1: "Your maid are thieves!," said the very angry middle-aged woman speaking to you. I am in Room 405 and when I left my room this morning, I put my $20,000 diamond earrings on the night stand. When I came back to my room this afternoon, they were gone! I want you to tell your maid to give me back my diamond earrings or I'm calling the cops and I am suing your hotel! My husband is a lawyer!"
Scenario #2: You received a phone call from this lady from London who has been travelling for vacation the past three weeks. She had a bad case of bed bugs bites all over her legs that appeared when she came home. She said thatshe was 100% sure that there were bed bugs in Room 100 where she stayed at your hotel two weeks ago. She wants you to reimburse her full stay, totals $750.
250 words minimum.