Project #211398 - Responding Nondefensively to Criticism

General Tutors

Subject General
Due By (Pacific Time) 11/22/2017 05:00 pm

Please answer these questions after reading transcript:

1. Which of the Gibb categories does the boss exhibit when she criticizes the employee's behavior?

2. Does the employee ever seem defensive during this discussion? How successful is her defensive reaction?

3. Why can it be a good idea to use non-defensive responses in the face of unjustified attacks, such as the way the boss unfairly blamed her employee for following store policy?

4. What kind of non-defensive responses did the employee use in this dialogue? How did her responses affect the conversation and her relationship with her boss?

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